Here is another amazing story, it is long and has many parts but amazing how Hashem works. 

April 18th, 2023

Here is another amazing story, it is long and has many parts but amazing how Hashem works.

Thank You

I have to give background information about this and you will understand why, as the story progresses. I got my 1st smartphone (yes, I still had the same flip phone for many years and would never had changed, if 3G was not phased out) on Jun 22/22.
This story is long, but I like to give the details so you will understand and comprehend fully what really happened and WHO was behind it all!!

Nine months to the day, Mar. 22/23 (like a woman who is in a pregnant state) I got a new smartphone. No, I am not one who changes phones just because the latest and the greatest is available, as I said above about having a flip phone.

Now to the actual story of why I had to get a new phone. Ten days ago, I was walking back from food shopping and returned later than I planned and was already getting dark. I still have my Tehillim to read for the day, so I decided to use the flashlight on the smartphone. As I was walking it was not so well lit and at one point I tripped, not seeing the curb. The phone fell out of my hand and the screen cracked. I fell, too but always use my hands to protect my body. The phone has a case, but that only protected the back of the phone. I said Baruch Hashem! Gam Zu LeTova! Better the phone than me! Baruch Hashem, I was only a bit sore and slightly bruised, but, Baruch Hashem was able to continue walking and still had a way to go. I didn’t blame it on the dimly light street because tevah/nature has nothing to do with it. Hashem was the one who did it and orchestrates everything! Better than car accidents and hospitals, chas v’shalom!

That night when I got back, I went on the T-Mobile website (that is the phone carrier) and chatted with a representative and explained the situation. She was very nice, from the Philippines and said it is still on warranty because less than a year and can send me the same one as a new replacement phone to the local T-Mobile store for me to pick up. I was thrilled that it all worked out in the end. Baruch Hashem – Yishtabach Shemo!

The story doesn’t end there. I then got an email from T-Mobile telling me thanks for your order and some information about transferring data from old to new phone and also that they do a check on the phone when return it to make sure can get the replacement and said if it the screen is cracked then can’t get it. I was confused because the representative I chatted with said I would get the new phone. The next day, I chatted with another nice lady in the Philippines and she told me that I was correct and since the 1st representative approved the exchange there would be no problem. I was happy to hear and then gave my feedback that they ought to not send the standard format email the way they did regarding exchange of phone, if that was the case.

I thought that was the end of the story or maybe you thought so, too. Think Again!
Lo and behold, I get notified on Fri. that the phone arrived to the store and had till beginning of next month to get it. My plan was to go on Sun., BeEzrat Hashem to pick the new one up and exchange the one have now. I got to the store on Sun. afternoon and spoke with an employee and he saw the phone and the cracked screen and I told him that that I chatted with 2 representatives from T-Mobile and said was under warranty and could exchange the phone. He told me they have to do a check and answer questions as to whether I am qualified to get it. He told me I was not because of the screen, but just to be sure he discussed with his manager and then came over to tell me that the warranty doesn’t cover that, even though I was told otherwise. They gave me back the phone and I left.

The story continues…. I said – They don’t run the world! Hashem does and is a Kol Yachol and I’m going to get a new phone anyway! I called T-Mobile and spoke with aonther very nice lady, Mei in the Philippines. We were on the phone for about an hour to get this matter resolved. She did order me the same new replacement phone and only had to pay a small warranty fee. It took so long because was trying to figure out where to have it delivered because they ship via UPS and where I live they don’t have access to the building and if you aren’t there they would have to leave a delivery notice and you don’t know the exact time they will be there. I was going to send it to a home address, but they would have to get the name of the person there and they would have to be there to sign for it. In the end decided would be best to have it sent to the address where I am and BeEzrat Hashem will get it.

The story continues…. I got an email that the product was going to be shipped in the next day or so and ought to arrive by Mar. 22nd. I got a tracking number for it once it was shipped and monitored it for delivery. The day came for delivery and it had arrived to the facility for processing before delivery. I looked on the tracking and it said you can request to change the destination package will go to. I already had in my UPS online account to have all packages redirected to the local UPS store because would be easy to pick up from there, but I didn’t see any way on the site to do that for this delivery.

I called UPS and the person spoke to told me that T-Mobile was not allowing any other option for delivery, due to the nature of the item and couldn’t even have it sent to the local store, etc. The only option was to the residence that I told the T-Mobile representative to ship to. UPS would make 3 attempts to deliver the item. He told me that the item is going to be out for delivery between 11:45 am to 3:45 pm. He also said could have UPS send automatic text updates to my phone as to the delivery, as well and he told me that I would get them. By the way, that never happened, not even 1 time did I get a text message. It was about 10 am now and I figured if I will have to wait by the front door of the building for up to 4 hours for the package to arrive, I better be all ready and bring down some things to study or pray for the time to go by because don’t want to risk by leaving and then will miss the UPS driver.

I kept refreshing the UPS tracking online on my account to see if was out for delivery yet, as still kept saying, preparing for delivery. It was odd because of what the person from UPS told me as to the time frame was due to be delivered. Now it was past 11:45 am and still didn’t say on the tracking that was out for delivery. So odd! I still kept refreshing the page and nothing changed. I decided to go ahead and have my lunch and then check back frequently, so could go downstairs when I see it says is out for delivery, but that never happened!

So what did happen??? I signed up to receive email notification (they don’t show a text message option for notification on my account on their website, so don’t know why the person on the phne told me that can receive that) when the package was delivered. They don’t give the frequent updates when expecting a package, like the post office does and I wish they would. I got an email at 12:38 pm that said package was delivered. I was dumbfounded and confused! How is that possible, if I wasn’t there to retrieve it. Someone from the office got it??? I quickly got myself downstairs to see what happened. As I came down and was waiting at the front desk, I saw the man who delivers the mail to the tenants (it all comes in a central box and then is distributed) and he said, I will be with you shortly, I can’t talk now and he went outside.

I was so anxious to know, but had to be patient and wait for him to come back. It was about 5 minutes or so, but seemed like forever. When he finally came back in, I asked him and said he was around and UPS just gave him the package. He didn’t have to sign for it. He said there was an incident in the parking lot where 2 cars hit each other head on and he had to make sure information exchanged. I am unsure how the 2 are related, but because he was in the area and must have seen the driver, was able to get my package. Hashem put all these pieces into play and changed everything around, so that I would be able to get the phone and not have to wait and not have to wonder if will be there to get it or not. Also, they would only have made 3 delivery attempts and not be able to send to another location for retrieval. I said to the man that it was a G-d send that you were around because the UPS driver have no access to the building.



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